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Frequently Asked Questions
Ordering
How do I place an order?
How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I cancel or change my order after it’s been placed?
Can I cancel or change my order after it’s been placed?
Changes or cancellations must be requested within 24 hours of placing your order. Contact us at info@fantasysportsessentials.com with your order number.
Why can't I see the options in the dropdown menu?
Why can't I see the options in the dropdown menu?
Some browsers may display dropdown options incorrectly. For the best experience, we recommend using Chrome or Safari, where everything displays as intended.
Shipping
What are your shipping times?
What are your shipping times?
Orders are processed and shipped within 3 to 6 business days. However, stickers are an exception, they ship within 1 to 3 business days. Because stickers are lightweight and quick for us to produce and package, they always move faster than other items. After your order is shipped, it should be at your door within 7 business days. Every order is packaged by hand and shipped directly from Upstate NY. Carl and I personally handle each item with care, having safely shipped over 700 orders.
Do you offer tracking for all orders?
Do you offer tracking for all orders?
Tracking and express shipping is included for orders exceeding $25. For smaller orders, tracking and express shipping can be added at checkout for $5.
Returns and Replacements
What is your return policy?
What is your return policy?
We do not offer refunds, but we’re happy to replace items that are proven to be damaged upon delivery or accidentally ripped within 7 days of receipt. Please email us at info@fantasysportsessentials.com with clear photographic evidence of the damaged item along with your order number to request a replacement.
Payments
What payment options are available?
What payment options are available?
We accept all major credit cards as well as alternative methods like PayPal, Apple Pay, and more. Rest assured, all payments are processed securely.
Is my payment information secure?
Is my payment information secure?
Absolutely! We use trusted payment gateways with encryption technology to safeguard your data.
Product Information
How do I care for the accessories I buy?
How do I care for the accessories I buy?
Our accessories are durable but require simple care. Avoid exposing them to extreme temperatures or moisture, and gently clean with a dry cloth if needed. Exemption is our car decals, these are weatherproof and you can enjoy them at your leisure.
Do your products come with warranties?
Do your products come with warranties?
Our items do not come with warranties, but we’re here to help with replacements for damaged goods within our return policy guidelines.
Contact Information & Legitimacy
Are you a legitimate business?
Are you a legitimate business?
Yes, we are. We promise you that. You can chat with us right here, open the chat widget on the bottom right of the webpage. We are online all day and into the late evening. Feel free to reach out directly with any questions or concerns.
How can I reach you?
How can I reach you?
The fastest way to get in touch is through the Message us button in the bottom right corner of any page. You can also email us at info@fantasysportsessentials.com. We keep notifications live on our phones and computers, so you can count on a reply within minutes.
